‘Any business that understands its success comes from offering great service should have Fred on speed dial’
‘Miele have worked with Fred Sirieix on a number of occasions. Simply put, Fred has been inspirational within our business. He has delivered a number of seminars which have made our colleagues and customers radically reassess how we go about providing a premium customer service. He does this by demonstrating how the excellence which is just par for the course in a top restaurant and how it can be delivered in any setting, whether that be a delivery driver or a sales advisor. This is achieved by some brilliantly entertaining storytelling which serves to show how to achieve that ‘magic touch’ which makes a customer feel uniquely special. Fred has been the catalyst for Miele raising the bar in the customer service standards we set and achieve’
‘Quite simply...Fred talks more sense on how to deliver world-class customer service than anyone else I have ever met. The Good Service Charter will make a huge difference to the automotive industry’
‘Fred is passionate about his profession and his desire to teach is infectious – What a great tool!’
I wanted to extend my thanks for Fi again, for her wonderful Q&A hosting last night. It was amongst the liveliest post-screening Q&A’s I've ever seen which is exactly what we'd hoped for from this. Do pass on our deep gratitude to her for so brilliantly bringing it all together.
Fi Glover provided an opening speech and hosted The London and South East Regional Awards for The British Council for Offices. Feedback has been very positive, particularly comments regarding her beautiful voice and impressive command of the room. Her intro speech was compelling, appropriate and enjoyable and her pace and pitch during the actual awards ensured she kept the audience?s attention throughout. Fi was also friendly and straightforward to work with, and made time to be thoroughly briefed and prepared before the event and engage with the client over lunch. Many thanks for your help and we?ll be recommending her for other events.
“Fernando knows how to deliver content competently while engaging and maintaining the interest of his audience – we highly recommend him without reservation.”
“Fernando’s energy was infectious, his stage presence captivating and he set the tone for a relaxed and convivial evening.”
“Fernando is the voice and soul of our International MINI Dealer Experiences. He is always very well prepared and extremely consistent in delivering messages across multiple languages. We trust him to present to thousands of our closest business partners.”
“???? Likeable, sweeping the audience in the sheer energy of his performance. The strength of his scatty character rips through the room like a mini-hurricane. ”
Lynda’s presentation to our group was both original and thoroughly relevant, encouraging and empowering our employees to better engage with themselves and our customers through simple but highly effective, common-sense techniques.
Lynda Shaw is an incredible inspiring woman with a true passion for her subject which clearly shows in her presentation. She is lively, funny and gives some clear views on an otherwise complicated subject leaving you wanting to hear more. Knowing how your brain works and what you need to do in order to make the best of it is quite incredible. Our delegates loved Lynda’s presentation and scored her very high marks. Lynda also showed us some very interesting ‘content’ in our brains. I can truly recommend Lynda to any organisation.