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Peter Avis is a multi-award-winning customer service consultant with over 25 years’ international experience in the hospitality sector. In a career that has seen him launch high-end restaurants and some of the world’s most luxurious hotels, Peter’s rise through the hospitality industry, from dishwasher to 2009 winner of the UK Restaurant Manager of the Year, epitomizes the power of hard work and humility, along with a continued pursuit for exceptional quality and high standards.     

For over 15 years Peter played an integral role in the Virgin Group, working closely with Sir Richard Branson on projects including managing the renowned London Roof Gardens and launching Virgin Limited Edition hotels such as the Mont Rochelle Hotel and Restaurant in South Africa and the Kasbah Tamadot in Morocco. Peter was also on hand to personally supervise the wedding of Sir Richard’s daughter on Necker Island.  

 “Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance as well as on the pervading mood of the business. Peter always goes that extra mile with his team and guests, and truly loves what he does, and that shows.” – Sir Richard Branson

More About Peter

Peter frequently appears in broadcast media and is a popular keynote speaker on the following areas:

  • Creating award-winning Customer Service

During a 25-year career, Peter has seen first-hand, from the bottom up, what is required to deliver and maintain the highest standards of customer service and care. Peter considers and discusses the skills and requirements to create and manage a memorable e...

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Many delegates said he was the best speaker of the day. He was very funny, very real and very easy to listen to.

- The Independent Schools Association

Down to earth with a great story which resonated with our people. Was able to relate what he said to the themes of the day very well.

- The MSG Group

Peter was a pleasure to work with - we appreciated his low maintenance attitude! Peter engaged well with our student audience.

- European Study Tours

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